Tech Tips

Surface tablets (touchpad/mouse recommended), laptops (Windows or Mac), and PCs are all supported. Laptop users might also find an external mouse helpful.  Phones and other tablets are NOT supported. 

The following browsers are compatible: Microsoft Edge, Mozilla Firefox, and Google Chrome – though we recommend the latest versions of these. Internet Explorer is NOT supported.

Yes, the faster, the better. If you have any doubts about your connection, we suggest testing your connection speed with before you play the game. When you set up your test, change the server to Pilot in Ashburn, Virginia, and click “Go.” In the results you will see a measure called Ping ms:

  • < 50 is excellent.
  • 50 - 100 is very good.
  • Some users, especially in other countries, may see numbers from 200-300.

If your results are significantly above 100 ms and you are using WiFi, we encourage you to try using a wired ethernet connection or changing location.

If you’re playing from home, keeping your home network’s traffic to a minimum – by avoiding heavy tasks like streaming media, for example – may reduce lag and improve game performance.

No – in fact, using VPN can slow performance.

Some services that require VPN at Yale use CAS/NetID; if you are logged in somewhere, and are unsure about your VPN status, please logout.

We strongly recommend only keeping those tabs or apps that may be related to your game or class open when you play. Completely closing – not just minimizing, but quitting – all other browser tabs and background applications will help to improve game performance.

It could. If you’ve ruled out other issues and the game still seems sluggish, try stopping your video.

Double-clicking during game play can slow the time it takes to execute trades, so try to always click once!

Contact us

Don’t see your question here?

Ask us